IT Device Manager & Support Specialist

תיאור משרה

T Device Manager & Support Specialist
Position objectives:
Manage and oversee the school-owned fleet of iPads, MacBooks, and Chromebooks, while providing frontline technical support for hardware and software issues to faculty, staff, students, and parents.
Working Hours: Monday - Thursday 7:30 - 4:30, Friday 7:30 - 3:00.

Responsibilities:
Provide technical assistance to faculty, staff and students on classroom related technologies including laptops, iPads, printers, Apple TVs, projectors, SMARTboards, and Smart TVs.
Respond to help requests via online ticketing system, telephone calls, and emails in a timely manner. Document help desk resolutions and follow up with users to ensure resolution is satisfactory
Manage the complete lifecycle of devices, including procurement, deployment, maintenance, upgrades, and decommissioning, ensuring alignment with school needs and sustainability practices.
Troubleshoot and repair hardware/software issues, manage repair workflows, perform installations, updates, and configurations, and oversee upgrades and replacements.
Administer JAMF and Google Admin for Mac and Chromebook device deployment and system configurations; align settings with school requirements.
Automate device management and maintenance using scripting languages (bash, PowerShell, Python, JavaScript).
Develop custom imaging, backup, and recovery solutions.
Maintain and evaluate inventory using FreshService & Destiny; ensure equipment meets school demands.
Organize and maintain storage areas.
Coordinate with external vendors for technology procurement and support contracts.
Set up and maintain technology for school-wide events, standardized testing, and online exams.
Manage video recording requests including camera setup and digital distribution.
Other duties as assigned by the Technology Director.