Cloud Customer Success Manager

תיאור משרה

Job Description:

We’re looking for an experienced Customer Success Manager to ensure our clients achieve their goals through our cloud-based solutions. In this role, you will act as a strategic advisor and advocate, working closely with customers to drive adoption, ensure satisfaction, and guide them through each phase of their cloud journey.

Key Responsibilities:

Customer Relationship Management: Develop and maintain strong relationships with customers, ensuring they achieve success with our cloud services.
Onboarding and Training: Lead onboarding sessions and training for new customers, making sure they fully understand and can leverage our cloud solutions effectively.
Strategic Cloud Guidance: Provide customers with expert advice on how to best use cloud technologies (Azure, AWS, GCP) to meet their business objectives.
Proactive Account Management: Regularly engage with customers to monitor account health, identify potential issues, and provide solutions before they escalate.
Product Expertise and Upselling: Stay updated on our products to recommend the most relevant features and upgrades, identifying upsell opportunities that benefit customers.
Feedback and Improvement: Gather customer feedback and collaborate with internal teams to improve products and services based on customer insights.
End-to-End Project Management: Manage cloud-based projects from onboarding to continued success, coordinating cross-functional teams to ensure customer objectives are met.