IT Help Desk Engineer Position

תיאור משרה

Position Summary (Roles & Responsibilities):

• Level-1/2 Desktop Support Duties.
• Configuring Network devices and will be operating on Dlink & Cisco Environment.
• Incident, Problem management and ownership of the issues till resolution. Handling Trouble tickets and Network Service Requests raised by the Users.
• Liaise with overseas IT teams and 3rd Party vendors for early resolution of complex issues as well act as the interface between IT and other Business units / Resource Units.
• Inventory Management - Ensure availability of adequate Stock on Hand and refresh of End of Life / below Standard Operating Equipment and the inventory is maintained.
• Ownership of technical aspects of End User Computing such as Active Directory, DHCP, DNS.
• Ensure that the Computers meet the minimum requirements like Latest patch updates, disk space, mandatory reboots etc.
• Ensure IT Processes is in line with Corporate Technology Governance / InfoSec.
• Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions. Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. Contributes to team effort by accomplishing related results as needed.