We are seeking a Customer Success Team Lead to join our Israel office and manage a local team of approximately three Customer Success professionals. While managing the local team, they will act as a strategic partner to the Director of Customer Experience (CX) to develop, roll out, and train teams on global customer success strategies. They will also collaborate closely with our two other global offices to ensure operational alignment, process consistency, and seamless execution across our entire global footprint. Role Overview The Customer Success Team Lead will own the performance, development, and execution of a team managing customer relationships. In parallel, you will directly manage a defined set of strategic and enterprise accounts. This role requires a leader who can enforce execution and lead from the front. Key Responsibilities Global Strategy & Change Management Strategic Partnership: Work closely with the Director of CX to design, refine, and roll out global customer success strategies and playbooks. Global Collaboration: Partner with leadership and teams in our other global offices to ensure operational alignment, consistent customer journeys, and unified performance metrics. Training & Enablement: Lead the creation and delivery of continuous training programs, ensuring all global and local reps are proficient in value-led methodology, product adoption techniques, and new features. Local Team Leadership & Performance Team Development: Lead, coach, and manage a high-performing local team of approximately three Customer Success professionals. Accountability: Set clear execution standards, conduct regular 1:1s, and build a culture focused on driving customer outcomes, retention, and growth. Enterprise Account Management & Revenue Ownership High-Value Retention: Support the team on complex renewals, expansion conversations, and risk-mitigation strategies. Operational Excellence Ensure accurate CRM data hygiene, reporting, and renewal pipeline visibility across the local team. Identify process gaps and champion the adoption of scalable workflows and customer success tools.
